Total Health Trust Limited Job for Call Centre Agents

Total Health Trust Limited is looking for qualified candidate to fill the vacant position below:

Job Title: Call Centre Agent

Job Location: Lagos

Educational Qualification:

  • Candidate must be a registered nurse, midwife and/or possess B.Sc. Nursing
  • Additional medical qualification will be an added advantage


Years of Experience:

  • Candidate must have minimum of 2 years medical experience including 2 years in similar role in a Health Maintenance Organization (HMO)
  • Candidate must have Clinical or General Nursing and Insurance Call Centre experience


Other Requirements:

  • Candidate must have advanced knowledge of NHIS regulatory guidelines, Medical Global Best Practices, Health Insurance, Products and Processes, and Scheme Rules.
  • Excellent organizational, communication (verbal and written), listening skills and attention to detail.
  • Candidate must be very proficient in Microsoft office packages
    • Good organizational and planning capabilities
    • Innovative and quick thinking capabilities
    • Ability to work under pressure
    • Adaptive, expertise, Result-Oriented, Relationship Skill
    • Working with people
    • Strategic
    • Must be a good collaborator/Team player
    • Innovativeness
    • Adaptive
    • Decision Making skills
    • Integrity


Job Specification(s):

  • Receive calls from members or employer groups and providers and prospective clients
  • To receive calls from providers and have first call resolution on pre-authorization queries for limited and straight forward cases or route the query to the correct department for call resolution
  • To receive calls from prospective clients and re-route the calls to the Sales and Distribution department ensuring that her prospective clients receive the best service
  • To log inquiries for all calls relating to registered providers, Clients and members
  • To follow up on specific cases as distributed by the manager to ensure a value added service offering
  • To adhere to and live the organizational values
  • To receive Employer group calls and to resolve queries relating to the specific group or members within the group and route the query to the correct department for call resolution in the more complex cases
  • To receive and resolve all member related calls and to ensure that all complaints and queries are resolved on first call resolution or escalate the query for resolution

Apply Before: 31st May, 2016. 

How to Apply: Interested and qualified candidates should:
Click here to apply 


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