Tetra Pak Nigeria Job Vacancy for a Customer Service & Design Manager

Tetra Pak Nigeria is recruiting to fill the vacant position below:

Job Title: Customer Service & Design Manager

Job Location: Lagos

Educational Qualification: University degree in Engineering or Business Administration

Years of Experience: 3 years managerial experience in FMCG environment (Preferably Supply Chain / Logistics)

Job Specification(s): Short Descriptions:

  • To lead Customer Service and Design Handling operations at the corresponding market group. Implement global and cluster DSM strategies.
  • Responsible for related activities and drive cost reduction, improve service levels. Implement Cluster priorities and initiatives in the Demand, Supply and Design area.

Drive Customer Service and Design Handling performance:

  • Secure order management and design handling process execution
  • Drive implementation of global projects and change initiatives in the market
  • Secure CSR & DD organizational alignment, competence development and resource management
  • Drive performance improvement of customer service and design KPIs

Secure customer SC integration and engagement with market company functions:

  • Secure alignment between SC and Sales strategies and own SC elements within KA plans
  • Support end to end SC performance improvement on all focused SC KPIs impacted by the market group
  • Secure CSR participation within KA teams and common agenda with selected customers
  • Secure alignment between market and cluster/global Demand and Supply priorities

Drive continuous improvement and process alignment:

  • Local order management & design administration process driver
  • Drive continuous improvement of focused KPI’s
  • Drive WCM improvement activities within the CS&D area

Apply Before: Not Specified

How to Apply: Interested and qualified candidates should:
Click here to apply


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