Graduate Tech Product Support Officer at Softcom Limited

Softcom is a group of professionals whose overarching goal is to add value. For 3 years, we have supported organisations in their quest for impact and growth using Technology.

We are recruiting to fill the vacant position below:

Job Title: Tech Product Support Officer

Location: Lagos

Job Description

  • Softcom creates some of Africa’s most cutting-edge software products, and we want you to be a part of our team. We currently have a challenging and rewarding position for someone seeking to broaden their skills and advance their career in IT. As a Tech Product Support officer with Softcom, you will join our highly skilled and motivated Tech and Customer Support team.Your investigative and problem solving skills will make a valuable contribution to the success of Softcom.
  • If you are a budding programmer with tertiary qualifications but with limited commercial experience and have created your own projects for business family and friends, we will be interested in you.
  • This is a fantastic opportunity to engage in a positive and creative work environment that offers excellent benefits and a great team to work with.

Essential Duties and Responsibilities

  • Logging and resolving customer issues
  • Customer correspondence including documentation of user guides and other resources
  • Escalation and reproduction of technical issues for the development team
  • QA tasks and technical documentation
  • Administration of SQL databases
  • System monitoring
  • Performing all other functions as may be required of you to enable Softcom achieve its strategic objectives

Organizational Relationships

  • Reports to: Volunteer Support Supervisor
  • Supervises: non
  • Liaises with: Fulfillment & Volunteer support team


  • B.Sc./HND in Computer Science or related field
  • One (1) year experience in a software support or development/QA role is advantageous.


  • Demonstrated basic programming skills with commercial experience is highly desirable
  • Demonstrated SQL and some PSQL programming skills is highly desirable
  • Demonstrated Database Stored Procedure Development skills (firebird PSQL, postgres PL/PGSQL, oracle PL/SQL or similar) is highly desirable
  • Demonstrated Visual Studio Development ( VB / C# …etc ) skills is desirable
  • Demonstrated Visual IOS Development ( Objective C / Xcode ) skills is desirable
  • Demonstrated Web Development ( java script / HTML / HTML5 / PHP …etc ) skills is desirable
  • Good formal documentation skills is highly desirable
  • Demonstrated investigative and problem solving skills is highly desirable
  • Thorough understanding and ability to use Microsoft Office suite is highly desirable
  • Knowledge and ability to troubleshoot Windows operating systems
  • Knowledge and ability to troubleshoot Internet communication peripherals (modems, routers)
  • Understanding of TCP/IP networks and security systems
  • Understanding of LAN and WAN communication and configurations.
  • Good communication skills
  • Good organisational skills with ability to prioritise and meet deadlines under pressure
  • Ability to quickly grasp and understand new tasks and ideas
  • Ability to work well as part of a team
  • Possess a strong desire for self improvement and advancement
  • Possess a strong and active interest in IT generally

Application Closing Date
15th November, 2017.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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