Front Desk Manager at a Reputable Medical Diagnostic Centre – Smart Partners Consulting Limited (SPC)

Smart Partners Consulting Limited (SPC) – Our client, a reputable Medical Diagnostic Centre in Lekki – Ajah, Lagos State, is recruiting suitably qualified candidates to fill the position below:

Job Title: Front Desk Manager

Location: Lagos
Reporting To: HR / Admin Manager

Position Objectives
The key roles are:

  • Patient management
  • Client & Guest Relations
  • General Office Administration
  • Provide support to operations, management and back office .

Detailed Tasks & Responsibilities

  • Welcome & greet the clients
  • Receive the reference form for Diagnostic Investigations.
  • Register the Client into the system for the respective Diagnostic tests.
  • Assist the Client to Cashier for payment.
  • Plan the patient sequence as per their waiting numbers.
  • Prepare the patient and coordinate their movement to the respective department’s to conduct the tests.
  • Explain to the patient about duration of the Turn Around Time for their reporting.
  • Collation of Results from the respective departments & handing over of the reports to the patients/sending them to their referral doctors over mail, etc.
  • Responsible to handle issues, provide/implement solutions for employees and patients at the front desk.
  • Build a healthy administration practice and implement prescribed SOP to its efficient use and smooth flow of operations.
  • Administer operations of the Front Office and Guest Relations.
  • Maintain a healthy, hygiene and clean environment, including pest & infection control.
  • Build healthy relationships with other staff members of the center.
  • Provide complete support and coordination.
  • Any other role which requires participation.
  • Maintain Confidentiality about the patients and the internal systems.

Requirements

  • Qualification: B.Sc. / HND in any field.
  • Minimum Experience: Minimum experience of 5 years into People handling, Front Desk / Operations.
  • Front office administration and Guest relations
  • Provide regional expertise in handling of Patients.

Other Attributes:

  • Proficient in English and local language with humble & clear communication.
  • Should have a courteous, dynamic and adaptable personality with a smart & smiling demeanor.
  • Previous experience of Guest relations and Project execution
  • Computer Literate & IT savvy.
  • A smart & good looking Female.

Search criteria:

  • African National (but not a limitation)
  • 28 – 35 years old, but we will not limit the search by this range
  • Experience of handling front desk / operations.
  • Dealing with staff, office issues, routine operations.

Application Closing Date
14th December, 2017.

How to Apply
Interested and qualified candidates should send their detailed CV’s and Photographs to: [email protected]

Note: Candidates residing within Lekki- Ajah Axis will be given preference.

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