Audacious Business Concept Latest Job Vacancies – 4 Positions

Audacious Business Concept Limited latest job recruitment for the following vacant posts:

  1.  Customer Care Officer
  2.  Human Resources Officer
  3.  Gradaute Sales Associate (Lagos)
  4. Gradaute Sales Associate (Abuja)

Audacious is Nigeria’s fastest growing fashion retail organization. The company retails female apparel (casual, business Casual, business) to the discerning woman.

Audacious currently has Ten outlets in different locations in Nigeria and plans to add more before the end of year 2018. We are very conscious of the importance of a convenient shopping experience for our clientele, this is why all our outlets are in the prime malls in the country.

*Job Title: Customer Care Officer

Location: Lagos

Purpose of the Role

  • The Customer Care Representative is responsible for answering inbound calls to assist member and potential member inquiries.
  • This person will have a comprehensive understanding and knowledge of the firm’s procedures, products and services, and will demonstrate proper telephone etiquette and a high level of engagement and commitment to call quality.

Responsibilities

  • Providing help and advice to customers using your organization’s products or services;
  • Communicating courteously with customers by telephone, email, letter and face to face;
  • Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by retail sales associate;
  • Handling customer complaints or any major incidents, such as a damaged goods
  • Issuing refunds or compensation to customers;
  • Keeping accurate records of discussions or correspondence with customers;
  • Analyze statistics or other data to determine the level of customer service audacious is providing;
  • Producing written information for customers, often involving use of computer packages/software;
  • Writing reports analyzing the customer service that audacious provides;
  • Develop feedback or complaints procedures for customers to use;
  • Improve customer service procedures, policies and standards for the organization and meeting with store managers to discuss possible improvements to customer service;
  • Being involved in staff recruitment and appraisals;
  • Training staff to deliver a high standard of customer service;
  • Learning about the organization’s products or services and keeping up to date with changes;
  • Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses;
  • Answer all incoming calls with a pleasant, professional voice and good listening skills
  • Inform existing and prospective members of current promotions and new or updated products
  • Cultivate relationships with departments and branches to develop a team atmosphere within the organization
  • Perform additional duties as assigned.

Job Requirement/ Qualifications

  • Minimum of B.Sc in Humanities or any relevant field
  • Good verbal and written skills to effectively communicate in the English language.
  • Excellent organizational skills, with the ability to handle multiple tasks by prioritizing job responsibilities.
  • Proficient PC skills, with the ability to learn new software. Familiarity with Microsoft Windows, Microsoft Office Suite, Internet Explorer
  • Must be able to efficiently utilize system applications to assist with all member inquiries.
  • Skilled use of phone system, computer and all related software
  • Basic math/accounting skills, excellent verbal and written communication skills, research, problem solving skills and dealing with potential conflict.

Relevant Skills:

  • The Customer Care Representative will have the ability to negotiate resolution of complex inquiries and disputes.
  • Ability to present a professional image when dealing with members, co-workers, and other contacts.
  • Ability to work both independently and as a team player, while using discretion in decision making and sound judgment in problem solving.
  • Demonstrate effective listening, interviewing, and communication skills and identify crossservicing opportunities to meet member needs.

Application Closing Date
27th April, 2018. 

Method of Application

Interested and qualified candidates should send their CV’s to: [email protected]

 

*Job Title: Human Resources Officer

Location: Lagos

Job Description

  • The HR officer will be responsible for performing professional and administrative tasks requiring thorough knowledge of departmental operation and functions.
  • He/she will be reporting to the Executive Director.
  • Performance will be evaluated on ability and effectiveness in carrying out the assigned responsibilities.

Responsibilities

  • Recruitment: Effectively management recruitment process right from the point of identifying the vacant positions to the onboarding stage; Maintain database for prospective candidates (who are on standby) and ensure that stores are adequately staffed with competent hands at all point in time.
  • Employee File Management: Maintain proper file for all members of start (both for new and exited staff). Such file must contain relevant staff documents and must be regularly updated.
  • Employee Relationship and Attendance: Maintain formal and informal counselling with employee; Maintain staff contact list; Prepare shift roster and schedule such on online platform;
  • Leave management: Manage and process all kind of leave requests which must be in line with the company’s policy
  • Staff Database: Maintain detailed and up to date database of all staff.
  • Training & Development: Develop, organize and facilitate training program/plan suitable to enhance staff (Sales Associates & HQ) performance improvement.
  • Payroll Management: In collaboration with the Accounts team, prepare the monthly payroll advice/schedule.
  • Policies and Process: Participate in the design and formulation of HR and employee related policies and procedures targeted at building and improving on the organization culture and structure in line with the organization goal.
  • Statutory Regulations: Liaise with statutory agents with respect to the registration and administration of staff pension, etc.

From the above responsibilities, your duties are as follows but not limited to them:

  • Placement of Job advert on relevant job sites
  • Selection and recruitment of prospective staff
  • Co-ordinate onboarding process for prospective staff
  • Ensure adequate and proper staffing across stores
  • Maintain staff files and ensure proper documentation
  • Maintain and ensure accuracy of staff database. And also maintain database of prospective candidates
  • Keep track with staff attendance and issuing query where relevant
  • Management of staff absenteeism
  • Biometric clock in and out checks
  • Online scheduling of staff roster on HRMs
  • Handling conflicts and resolving such among staff
  • Supervise to arrest staff misconduct and misbehavior within the office environment
  • Develop and maintain policies and procedures relating to people in a work environment
  • Enforce proper use of Labor Law on day to day activities
  • Timely facilitation of probationary periods and also performance evaluation/appraisal
  • Payroll, Reward System and Compensation Management
  • Develop and facilitate staff training and development program
  • Liaise with relevant statutory bodies such as Pension Fund Administrators, etc with respect to pension registration and administration, etc.
  • Review and develop processes to build the organization’s structure and culture
  • Sales Performance Review and evaluation.
  • Other tasks assigned by the management team.

Application Closing Date
27th April, 2018. 

Method of Application

Interested and qualified candidates should send their CV’s to: [email protected]

 

*Job Title: Sales Associate

Location: Lekki Ajah axis, Lagos
Reports to: Team Lead/HRO

Purpose of Role

  • The sales Associate is responsible for delivering excellent customer service experience, visual merchandising of stock, inventory taking and sales by delivering customer service that offers a distinctive shopping experience and drives sales results.

Responsibilities 
Customer Experience:

  • Responsible for providing the absolute best customer service in the store.
  • Responsible for providing the absolute best customer service in the store.
  • Possess the ability to demonstrate exceptional product knowledge and is capable of giving expert advice.
  • Strive to create innovative ways to challenge normal retail conventions.
  • Updates clients with latest seasonal wardrope collections.
  • Captures customers feedback and help solve customer’s complaints.
  • Assists customers locate merchandise or find suitable alternatives.
  • Advise customers on utilization and care of merchandise.
  • Ensures fitting room is kept tidy and neat always, by promptly clearing merchandise and returning it to the proper area of the selling floor.
  • Provide excellent after-sales service.

Visual Merchandising:

  • Displays merchandise to attract customers to the store in order to boost sales.
  • Regularly takes stock of sales, stock rotation, displays and organization of merchandise.
  • Ensures the ambience of the store is adequately maintained by making sure the fixtures, fittings and lightings are in proper condition.
  • Maintains the quality of the store’s selling presentation by monitoring and maintaining the inventory stock on the store floor by replenishing any emptying section with new merchandise.
  • Maintains inventory in the back room in a neat and tidy manner.
  • Reorganizing items on the shop floor to enhance a pleasant shopping experience.

Inventory:

  • Adhere to loss prevention and inventory control and compliance procedures.
  • Keeps track of product inventory and assist in periodic physical inventory count.
  • Assists in processing merchandise returns and exchanges.

Sales:

  • Identify customer needs and direct them to the appropriate product, using suggestive selling.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Ability to use cash registers to ring up transactions, which may involve using barcode scanners, calculators and debit card machines.
  • Place special orders or call other stores to find desired items.
  • Give concise information on the products’ specifications to aid buying.
  • Undertake retail and customer service activities within the store to optimize and exceed sales targets, profitability and customer satisfaction in conjunction with the Retail Store Manager.

Requirements/Competencies

  • Must be a female between the ages of 20-28 years of age.
  • B.Sc/HND in Marketing or other related field.
  • Should possess about 1-3 years’ experience in the retail industry or related field.
  • Attention to details.
  • Good verbal and written communication skills.
  • Excellent interpersonal skills.
  • Excellent sales skills and ability to develop and adopt sales techniques on a continuing basis.
  • Exceptional talent for operating a computerized point of sale cash register and inventory management system
  • Experience in sales of female fashion
  • Proven proficiency in merchandising to maintain the highest level of visual presentation
  • Demonstrated ability to achieve sales targets
  • Ability to work effectively in a team.
  • Time flexibility

Application Closing Date
30th April, 2018. 

Method of Application

Interested and qualified candidates should send their CV’s to: [email protected]

 

*Job Title: Sales Associate

Location: Abuja
Reports to: Team Lead/HRO

Purpose of Role

  • The sales Associate is responsible for delivering excellent customer service experience, visual merchandising of stock, inventory taking and sales by delivering customer service that offers a distinctive shopping experience and drives sales results.

Responsibilities

  • Customer Experience
  • Responsible for providing the absolute best customer service in the store.
  • Responsible for providing the absolute best customer service in the store.
  • Possess the ability to demonstrate exceptional product knowledge and is capable of giving expert advice.
  • Strive to create innovative ways to challenge normal retail conventions.
  • Updates clients with latest seasonal wardrope collections.
  • Captures customers feedback and help solve customer’s complaints.
  • Assists customers locate merchandise or find suitable alternatives.
  • Advise customers on utilization and care of merchandise.
  • Ensures fitting room is kept tidy and neat always, by promptly clearing merchandise and returning it to the proper area of the selling floor.
  • Provide excellent after-sales service.
  • Visual Merchandising
  • Displays merchandise to attract customers to the store in order to boost sales.
  • Regularly takes stock of sales, stock rotation, displays and organization of merchandise.
  • Ensures the ambience of the store is adequately maintained by making sure the fixtures, fittings and lightings are in proper condition.
  • Maintains the quality of the store’s selling presentation by monitoring and maintaining the inventory stock on the store floor by replenishing any emptying section with new merchandise.
  • Maintains inventory in the back room in a neat and tidy manner.
  • Reorganizing items on the shop floor to enhance a pleasant shopping experience.
  • Inventory
  • Adhere to loss prevention and inventory control and compliance procedures.
  • Keeps track of product inventory and assist in periodic physical inventory count.
  • Assists in processing merchandise returns and exchanges.
  • Sales
  • Identify customer needs and direct them to the appropriate product, using suggestive selling.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Ability to use cash registers to ring up transactions, which may involve using barcode scanners, calculators and debit card machines.
  • Place special orders or call other stores to find desired items.
  • Give concise information on the products’ specifications to aid buying.
  • Undertake retail and customer service activities within the store to optimize and exceed sales targets, profitability and customer satisfaction in conjunction with the Retail Store Manager.

Competencies

  • Must be a female between the ages of 20-28 years of age.
  • B.Sc/HND in Marketing or other related field.
  • Should possess about 1-3 years’ experience in the retail industry or related field.
  • Attention to details.
  • Good verbal and written communication skills.
  • Excellent interpersonal skills.
  • Excellent sales skills and ability to develop and adopt sales techniques on a continuing basis.
  • Exceptional talent for operating a computerized point of sale cash register and inventory management system
  • Experience in sales of female fashion
  • Proven proficiency in merchandising to maintain the highest level of visual presentation
  • Demonstrated ability to achieve sales targets
  • Ability to work effectively in a team.
  • Time flexibility.

Application Closing Date
30th April, 2018.

Method of Application
Interested and qualified candidates should send their CV’s to: [email protected]

 

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